Customer Services Executive

Roles & Responsibilities:

The primary function of this role is to provide support for the Customer Services Team & act as a point of contact for Customers and the Field Sales teams, providing order processing capability, managing customer service requests/queries etc.; delivering total customer satisfaction through all communication channels.

Key Deliverables:

Customer Order processing
Additions and amendments to customer orders in Azyra as necessary
Provide daily order report to transport confirming order numbers, delivery instructions etc., following Azyra transmission
Booking deliveries for and communicating delivery information to customers as required
To provide 'inbound' customer service response via phone, email, fax
To provide 'outbound' customer service response, delivering an end to end solution on issues arising - follow up on orders, refusal, damages etc as required
Maintenance of customer complaints log, tracking issues through to resolution
Process uplift requests - process and send documentation to transport
Liaising with Sales team and assisting with queries

Key Competencies
Essential:
Strong Customer Service Skills
Numerate
Strong Communication Skills verbal and written
Experience using Excel
Ability to prioritise workload and deliver to deadlines
Team Player, flexible and proactively uses own initiative
Completer/Finisher - follow through tasks, queries etc. to completion


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.