Telesales Agent

Republic of Ireland
£9.11 - £9.12 per hour
07 Nov 2017
05 Dec 2017
JN -112017-1591
ciara morgan
Contract Type
Full Time
The Role

Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
*Delivery of a professional, efficient and timely standard of customer service
Drive sales of new and complimentary product ranges
*Go the "extra mile" to meet sales targets and facilitate future sales
*Ask questions to identify customer needs effectively and maximise sales opportunities
*Develop relationships and build rapport with their customers and business partners to ensure customer satisfaction (account management style of telesales with your own defined set of customers)
*Build an excellent knowledge of their product portfolio and an understanding of industry trends
*Contribute to the overall success of the sales team through suggesting areas for improvement and opportunities for focussing new business campaigns

Skills & Qualifications:

*Proven experience as a telesales representative or other sales/customer service role
*Self-motivated, competitive individual with drive, enthusiasm and proven track record of successfully meeting sales targets preferably over the phone
*Ability to learn about products and services and describe/explain them to prospects
*Excellent communication and interpersonal skills
*Outstanding negotiation skills with the ability to resolve issues and address complaints
*Ability to work under pressure and to deadlines within a team environment
*Confident and professional manner with a personal commitment to deliver
*Proficient in Microsoft Office and SAP desirable (full training on products and systems will be provided)

Adecco Ireland is acting as an Employment Business in relation to this vacancy.