Community and Social Program Manager, Turkish
Contract: fixed term
We are currently looking for an experienced Turkish speaking Community and Social Program Manager to join our global IT client.
The team you will join is an operational team that focuses on delivering excellent customer care and being there for consumers when they need us most.
The team engages consumers across the globe through our online resources and communities, social outreach, and 1:1 care.
They represent the voice of the consumer and work closely with cross-functional partners to make products and policies better.
We're looking for people with excellent analytical and communication skills who are passionate about the consumer.
As a Community and Social Program Manager, you are the expert on building and optimizing high-quality online and real-world communities and user engagement.
You nurture the community and interact with users through online forums and social media. You cultivate relationships with some of the most active users of the products.
You're also in tune with the community climate and can influence key stakeholders to make critical product or process changes.
You are well-versed in social media and online community trends, technology and strategies and are comfortable acting in the public sphere.
The team cares for customers by solving problems and scaling solutions, incubating new products, and sharing user feedback with internal teams to influence product development. The team supports a wide variety of products and customers include advertisers, consumers, partners, publishers and retailers.
-Lead innovations in community and social programs, including piloting new channels and process innovations, and measuring/driving community health goals.
-Define, manage and execute community and social strategy for the Product team; contribute to community strategy.
-Champion the products and educate users via forums, blogs, social media, events, webinars and other external communications channels.
-Ensure user questions receive quality, timely answers by working with power users to respond, and respond directly when appropriate.
-Manage forum hygiene by reducing spam, duplicate discussions and directing power user workflows.
-Manage, understand and report on community health and success; analyze quantitative and qualitative feedback to identify trends and insights into user needs.
-Guide vendors, power users and influencers to represent the company well through relationships, coaching, training, problem solving and process improvements.
-BA/BS degree or equivalent practical experience.
-Experience in online user-to-user support, community management, social media and/or customer-focused marketing communications. -Ability to speak and write in English and Turkish fluently and idiomatically.
-Experience in developing and managing an online community and social support strategy, with an understanding of social media.
-Knowledge of the local internet industry, cultural landscape, current marketplace and customer support trends in Turkey.
-Effective leadership skills, with the ability to manage complex projects with multiple stakeholders.
-Excellent problem-solving, strategic and analytical skills, with the ability to draw insights from support data and manage recommended actions.
If the role interests you, please get in touch via email dorottya.gyongyosi(at)adecco.ie or call on 00 353 (0) 18526950.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer!
Adecco Ireland is acting as an Employment Business in relation to this vacancy.