Customer Service Administrator

Recruiter
Location
Republic of Ireland, Dublin, Blanchardstown
Salary
£20985 - £25182 per annum
Posted
15 Nov 2017
Closes
13 Dec 2017
Ref
JN -112017-1660
Contact
ciara morgan
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
KEY RESPONSIBILITIES:

-Upload customer's orders onto SAP
-Support Customer Service Team
-Support Field Sales team members
-Ensure Excellent Customer Service experience for the customers
-Partner other departments such as planning, finance and logistics to deliver an optimum customer service
-Responsible for some key financial documents including invoices, credit and debit notes
-Help define and drive continuous improvements in Customer Services
-Ensure that all related internal / external customer requests are resolved in a timely and professional manner
-Working cross functionally when required

KEY SKILLS & EXPERIENCE:

-Excellent commercial awareness with experience of working within a Customer Service team
-Excellent SAP experience within supply chain function
-Detailed understanding of key Customer Service Metrics, Processes and Systems
-Sales Order Processing and Microsoft Office
-Proven interpersonal skills
-High energy, high creativity but ability to work through the basics too
-Ability to work under own initiative
-Strong motivational skills
-Excellent communicator and influencing skills
-Attention to detail and a customer care focus
-Have good computer skills
-Good analytical skills


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.