Customer Success Coordinator
Duration: 11 months
We currently have an exciting opportunity for an innovative Customer Success Coordinator to join our global IT client.
As a Customer Success Coordinator, you will partner closely with the Talent Solutions Connected Enterprise Team to ensure we are enhancing the customer experience by supporting the goals of the relationship. You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) to coordinate operational tasks.
This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building customer relationships. This role will be interacting with our our largest global customers, helping to ensure the account team drives maximum return on client investment.
* Manages the process for the creating business reviews including: consolidating format, proof reading and pulling standard reports
* Completes ad hoc report generation for customers using multiple systems to help customers understand impact of partnership
* Schedules client meetings including follow up logistics
* Manages internal sales team communications and activities, including the Global Sales Partners and the Client Success Manager
* Works within Salesforce to validate client contacts, update quarterly results and manage mail lists
* Coordinates all communication and activities for client events including events like annual Talent Connect and executive briefings
* Triages incoming client calls, working with clients on user issues and dashboard setup
* Bachelor Degree or equivalent work experience
* Experience working in a client facing role
* Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
If the role interests you, please get in touch via email dorottya.gyongyosi(at)adecco.ie or call on 00 353 (0) 18526950.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer!
Adecco Ireland is acting as an Employment Business in relation to this vacancy.