Level 2 Technical Support Spanish

Recruiter
Adecco
Location
Republic of Ireland, Cork
Salary
Negotiable
Posted
20 Dec 2017
Closes
17 Jan 2018
Ref
JN -122017-1893
Contact
Ailis Dwyer
Function
IT
Contract Type
Permanent
Hours
Full Time
We are now recruiting for the positions of Level 2 Network Support with Spanish for our client in Cork.

The responsibilities of this role include:
Network support to Business customers via phone, email and webchat
Resolving queries of varied requests which may require liaising with other departments
Adapt to the technical level of the customer to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
Working to targets and KPIs for customer satisfaction, productivity and other individual and team targets.

Key Competencies:
Fluent in both Spanish and English
Excellent customer service skills and technical knowledge
CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.

Working Hours: Evenings - up to 1.30am


Adecco is an equal opportunities employer


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.