Level 1 Technical Support Danish
The responsibilities of this role include:
Technical support to customers via phone, email and webchat
Resolving queries of varied requests which may escalating to next tier of support
Adapt to the technical level of the customer to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
Working to targets and KPIs for customer satisfaction, productivity and other individual and team targets.
Fluent in both Danish and English
Experienced in customer service and technical knowledge
An IT qualification is desirable but not essential, relevant experience will be taken into consideration.
Working Hours: Monday - Friday 8am - 5.00pm
Adecco is an equal opportunities employer
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.