Level 1 Technical Support Danish

Recruiter
Adecco
Location
Republic of Ireland, Cork
Salary
Negotiable
Posted
20 Dec 2017
Closes
17 Jan 2018
Ref
JN -122017-1891
Contact
Ailis Dwyer
Sector
IT, IT Support
Function
IT
Contract Type
Permanent
Hours
Full Time
We are now recruiting for the position of Level 1 Network Support with Danish for our client in Cork.

The responsibilities of this role include:
Technical support to customers via phone, email and webchat
Resolving queries of varied requests which may escalating to next tier of support
Adapt to the technical level of the customer to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
Working to targets and KPIs for customer satisfaction, productivity and other individual and team targets.

Key Competencies:
Fluent in both Danish and English
Experienced in customer service and technical knowledge
An IT qualification is desirable but not essential, relevant experience will be taken into consideration.


Working Hours: Monday - Friday 8am - 5.00pm


Adecco is an equal opportunities employer


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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