Level 2 Technical Support
The responsibilities of this role include:
Network support to business customers via phone, email and webchat
Resolving queries of varied requests which may require liaising with other departments
Adapt to the technical level of the customer to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
Working to targets and KPIs for customer satisfaction, productivity and other individual and team targets.
Excellent customer service skills and technical knowledge
CNNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
Working Hours: Evening - up to 1.30am
Adecco is an equal opportunities employer
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.