Customer Service Professional - French
Location: Dublin and Cork
We are looking for an innovative and creative French speaking Customer Service Professional to join our well-known client both in Dublin and Cork.
The successful candidate will be passionate about the product and highly motivated to deliver exceptional customer service. You will want to build a rapport with existing customers and be as enthusiastic as they are about the brand and product.
Want to be part of a young, friendly, international and sociable team who enjoy working together to deliver that exceptional service?
The support professional will be responsible for taking inbound calls from prospective customers with regards to sports clothing and products, handling customer inquiries in a professional manner while providing the highest level of customer service. It is important to maintain a good knowledge of the latest gadgets in order to increase our customer support.
You will be responsible for but not limited to:
*Offering customer service to end users/dealers in relation to a wide range of products
*Answering emails from customers/dealers
*Ensure customer satisfaction by providing timely and accurate information.
*Logging detailed and accurate case notes to ensure optimal assistance for customers
Experience and personal skills needed:
*Leaving Cert or High School Education
*Fluency in French and English language
*You have strong typing and PC skills
*Software related knowledge and aptitude a plus
*Willing to work flexible hours
*Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
*You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
*You are interested in sports and you enjoy different sports activities
*Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.
We offer you:
*An exciting full time job in a young international environment
*Possibilities for development and promotions
*Location easy to reach by Public Transport
If the role interests you, please get in touch via email dorottya.gyongyosi(at)adecco.ie or call on 00 353 (0) 18526950.
If you are interested in other roles or career change, please do not hesitate to contact me too.
Adecco is an equal opportunity employer!
Adecco Ireland is acting as an Employment Business in relation to this vacancy.