Training Operations Coordinator
Contract: 6 months
We are currently looking for an innovative and organized individual with the ability to collaborate to assist the Cloud team with its operations.
- Responsible for all logistics and operations for a number of training programs, and supporting program managers so the programs run smoothly from start to finish
- Manage rosters of attendees/wait lists for all programs and maintain and update registration information and attendance records.
- Maintain an in-depth knowledge of the programs you are supporting, with the ability to communicate effectively to attendees and stakeholders about program details.
- Communicate effectively with senior managers and facilitators about assigned programs by building and maintaining specific curricula knowledge.
- Collaborate with program managers, and external vendors, to ensure that all materials are kept up-to-date.
- If required, collaborate with program managers to analyze the effectiveness of a program, and proactively make suggestions for improvement, and participate in program improvement discussions with program managers
- Continuously evaluate existing operations processes for efficiency gains, identify areas for improvement, and proactively suggest implementation strategies (e.g. streamlined scheduling process).
- Bachelor's degree or equivalent experience
- Experience in support and troubleshooting technology surrounding video conferencing
- Strong oral, writing and editing skills with high attention to detail.
- Ability to prioritize multiple functions, tasks and requests and manage work on time
- Proven ability to consistently and positively contribute in a fast-paced environment.
- Robust conflict resolution skills
- Previous customers support/training experience
- Experience of dealing with escalations
If the role interest you please get in touch via email dorottya.gyongyosi(at)adecco.ie or call on 00 353 (0) 18526950. If you are interested in other roles or career change please do not hesitate to contact me too.
Adecco is an equal opportunity employer!
Adecco Ireland is acting as an Employment Business in relation to this vacancy.