Senior Logistics Customer Services Representative

Recruiter
Location
Republic of Ireland, Meath
Salary
£23503.20 - £25182 per annum
Posted
10 Jan 2018
Closes
07 Feb 2018
Ref
JN -012018-2033
Contact
ciara morgan
Contract Type
Permanent
Hours
Full Time
Key Deliverables:

* Customer Order processing
* Additions and amendments to customer orders in systems as necessary
* Provide daily order report to transport confirming order numbers, delivery instructions etc.
* Booking deliveries for and communicating delivery information to customers as required
* To provide 'inbound' customer service response via phone, email, fax
* To provide 'outbound' customer service response, delivering an end to end solution on issues arising - follow up on orders, refusal, damages etc as required
* Maintenance of customer complaints log, tracking issues through to resolution
* Process uplift requests - process and send documentation to transport
* Liaising with Sales team and assisting with queries
* Ensures the quality of work output by displaying a keen attention to detail
* Provide detailed analysis for the development of optimised transportation and logistics solutions
* Develop detailed freight analysis and project plans to review carrier rates and routes
* Identifies opportunities and makes recommendations for improvements
* Applies tactical processes daily within the established business rules
* Supports the design and implementation of a developed supply chain solution as it relates to specific business agreements
* Ability to work cross-functionally, with individuals at different organisational levels both internally and with external business partners
* Problem solving; ability to drill down into various sources of data and investigate reasons or source of issue, follow through to resolution
* Ability to understand the business operations in order to analyse data effectively
* Ad hoc analysis and reporting

Key Competencies Essential:

* Excellent Customer Service Skills
* Previous experience in Logistics warehouse and/or freight Companies essential
* Bachelor's degree or equivalent required; emphasis in Business, Logistics or Supply Chain preferred
* Excellent IT skills (Word, Excel, Office, PowerPoint) * Strong Communication Skills verbal and written
* Ability to prioritise workload and deliver to deadlines
* Team Player, flexible and proactively uses own initiative
* Completer/Finisher - follow through tasks, queries etc. to completion
* Demonstrable experience working in a high volume FMCG/Freight/Logistics company


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Apply for Senior Logistics Customer Services Representative

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on myfuturerole.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.