Customer Service Representative
Providing assistance to internal and external customers via all available channels of communication (email, phone and live chat).
Working as part of a dynamic team of professionals.
Being the face of the company and championing the brand to our customers Liaising with other departments across the business.
Assisting the department in reporting market activities.
To meet and exceed customer expectations, ensuring customers are listened to and experience the best of customer service Working towards agreed goals and targets.
Keeping up to date with promotions, competitions and special offers.
Assisting the fraud department with fraud checks and processes.
Capturing required data and process through appropriate systems
Must be able and willing to work on shift including weekends and public holidays
Previous experience in the Sports Betting/ I- Gaming industry Proven experience within a customer service environment.
Customer service focused.
Excellent level of spoken and written English.
Excellent telephone manner and written communication skills Good computing skills, especially in web-based applications.
An interest in the I- Gaming industry.
Ability to be flexible in a diverse and fast-paced environment Ability to meet deadlines with a positive approach Ability to work independently and as part of a team
Working Hours and Conditions:
Candidates will be required to be available between the hours of 8am-12am (37.5 hours per week) Rotas may change to suit business needs
If you feel like you would be a good fit for this role, apply today! `
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.