You will be handling complex queries and focusing on driving high levels of customer satisfaction.
You will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and delivery performance are resolved per agreed SLA's.
You will own, log & ensure all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
You will put the customer first and resolve issues as they arise and in a timely manner.
You will provide daily/weekly/monthly reporting as required by the customer.
You will have excellent customer service skills.
2 years experience in a logistics environment
Excellent attention to detail
Ability to work on own and also as part of a team.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.