Customer Service Representative

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin West
Salary
Up to £20565.30 per annum
Posted
23 Mar 2018
Closes
20 Apr 2018
Ref
EB006
Contact
Eoin Barber
Function
Customer Service
Contract Type
Contract
Hours
Full Time
Role Context:

The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The company.

Principal accountability's include:

*Answering incoming calls and directing calls to appropriate personnel
*Dealing with customer service calls from commercial customers.
*Answering questions about our organisation and providing customers with other
information as required.
*Dealing with customer service queries/complaints and liaising with other departments
to resolve issues.
*Process all customer related queries and requests in a timely and consistent manner
*To be prepared to work in a flexible multi skilled environment
*Work as part of a team with a positive attitude
Skills Required

Professional & Friendly telephone manner
*Knowledge retention
*Attention to detail
*Customer Focused
*Good organisational skills
*Good computer skills
*Ability to work in team environment
*Effective Communication skills
*Proven ability to perform and remain calm under pressure
*Flexibility - the ability to respond to different tasks in other areas of the
working environment
*Note: You must be 18 years or over

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.