Customer Service Representative with Freight Forwarding Knowleg

Republic of Ireland, Dublin, Dublin West
£29379 - £33576 per annum
23 Mar 2018
20 Apr 2018
Eoin Barber
Contract Type
Full Time

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo.

Job Requirements:

*Communicate regularly with customers in a polite and professional manner and solve
daily issues (while coordinating with internal colleagues, as necessary)
*Research rates and route; create routing orders and quotations
*Receive bookings from customers
*Inform customers about other available services to gain additional business
*Update customers on local rules and regulations
*Review all documents received from customers for accuracy
*Follow up with origin / local offices on shipment status
*Collect all commercial and shipping documents from customer or origin office well in
advance of shipment execution
*Professionally and proactively update customers with freight status; update overseas
offices and customers about potential delays or unusual circumstances
*Review the job file check list to ensure all required actions have been completed
*Provide timely feedback to Sales and Customers for shipment discrepancies
*Create reports per instructions from Sales or according to customer requirements
*Update internal parties with the most up-to-date Quotations / routing orders / SOP's
*Escalate potential issues and ensure corrective actions are taken in accordance with
business guidelines and customer requirements
*Perform other duties, as assigned by management

Education and Experience include:

*Degree level is desirable
*+ 3 years Customer service background or experience
*+ 3 years Freight Forwarding experience in both air and ocean freight

Freight Forwarding Operations knowledge mandatory

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.