Operations scheduler

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin North
Salary
£26860.80 - £33576 per annum
Posted
26 Mar 2018
Closes
23 Apr 2018
Ref
EB008
Contact
Eoin Barber
Function
Transport
Contract Type
Permanent
Hours
Full Time
Job Purpose:

An exciting and busy role as opened up in a Dublin based company.The successful candidate will undertake the Operations scheduler process within the company, ensuring that agreed service levels are achieve for all our customers and Managing the customer's expectations through your ability to manage your drivers/helper's.

Role Context:

The Operations scheduler role works as a vital part of the Customer Service team to act as a support to the customer as they continue to choose the company for their waste Management needs. The operations scheduler has the continuous interaction with our Drivers/helpers to ensure the service loop is been closed correctly and efficiently.
Principal accountability's include:

*Answering internal and external e-mails with urgency.
*Dealing with customer service agents and customers queries, resolving issues by
taking ownership off all queries.
*Liaising with other department to complete the service loop correctly, in a timely
and consistent manner.
*Creating Rounds
*Exclusions
*Continuous interval over the phone Driver debriefing
*Answering and Rectifying all Driver queries
*Allocating all set calls
*Actioning J'4 & J'5
*To be prepared to work in a flexible multi skilled environment
*Work as part of a team with a positive attitude
*Flexibility from your designated work patterns will be required

Skills Required

*Professional communication skills through e-mail or phone.
*Customer Focused
*Good organisational skills
*Good computer skills
*Ability to work in team environment
*Excellent people skills
*Proven ability to perform and remain calm under pressure
*Flexibility - the ability to respond to different tasks in other areas of the
working environment

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.