Customer Service Representative

Republic of Ireland, Dublin, Dublin North
£18466.80 - £18886.50 per annum + salary review after six months
10 Apr 2018
08 May 2018
Eoin Barber
Customer Service
Contract Type
Full Time
Provide excellent customer service to all our customers by understanding their needs and providing the information and support required through the various channels of communication in a friendly, professional and timely manner. Protecting our good reputation and retaining our customers by resolving all issues promptly and to our customers satisfaction
This is a busy, customer-orientated environment where your duties will include:

*Providing a friendly professional support to all our customers, including query handling, via phone, email, post and Live Chat as well as some order processing and related administration
*Dealing with customer issues to provide product and service information and to rectify any issues
*Identifying customer needs effectively in order to meet customer expectations and be an advocate for continuous service improvement
*Ensuring that all assigned escalations are dealt with in an efficient and professional manner
*Administrative support for the corporate sales team
*Delivering all agreed KPI's for turnaround times, call handling and quality metrics
*Liaising with our retail partners to promptly resolve any queries
*Logging all customer interactions on BXP (CRM tool)
*Undertaking any other duties that may be required
The work involves handling financial transactions and sensitive data and will require a high level of security and compliance with all financial and data protection regulations

The position reports to the Quality Supervisor.

The ideal person will be:

*Passionate and have excellent skills in Customer
*Fluent written and spoken English
*Flexible with a Customer service focus and have excellent attention to detail
*A good communicator - with an excellent telephone manner and professional attitude
*A team player who can also work independently.
*Willing to learn and work in a fast paced environment
*A problem solver with initiative
*Able to work calmly under pressure
*Punctual and reliable
*Have a pleasant and cooperative attitude with a strong and confident approach
*Organised and be able to meet deadlines
*Computer literate with a strong working knowledge of Excel, Word and the Internet.
*Keen to continuously improve skills and add value to the team.
At least one year's experience in a similar role will be a requirement.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.