Customer Service Representative

Recruiter
Adecco
Location
Republic of Ireland, Dublin
Salary
£23503.20 - £25182 per annum
Posted
01 May 2018
Closes
29 May 2018
Ref
EB012
Contact
Eoin Barber
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
An opportunity has opened for a self-motivated and dynamic individual to join the team in Dublin office. Your role will be to familiarise yourself with current clients, including key account clients; managing their unique requirements and operating processes.



Responsibilities

- Complete import & export booking/pick-up details and instruct operating branches that
shipments are awaiting processing
- Liaise with other offices to ensure smooth operation of client bookings
- Liaise with transport & shipping to ensure operations are carried out to required standard
- Provide high standard immediate response / feedback to customer queries
- Monitor shipments and provides updates to clients as requested
- Monitor service and service metrics, including EDI transmissions, and investigate service
issues proactively, working with the appropriate teams to implement solutions and
communicate them to the client
- Completes regularly scheduled

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.