Key Account Customer Care Manager

5 days left

Recruiter
Location
Republic of Ireland, Meath
Salary
£50364 - £54561 per annum
Posted
02 May 2018
Closes
30 May 2018
Ref
EB014
Contact
Eoin Barber
Contract Type
Permanent
Hours
Full Time
A fantastic opportunity has arisen for the right individual.

Are you a driven and ambitious Key Account Customer Care Manager who is seeking a challenging and rewarding role?

If so keep reading.

Key Responsibilities:

* Effective management and delivery of a high quality service to our clients.

* Effective management of the Customer Care team to ensure all orders are processed
accurately and in full and all queries are logged and responses given within our
contracted agreed time-frame

* Lead and motivate your team to ensure Department KPI's are achieved and excellent customer
service is provided to all customers and our client.

* Ensuring new starters receive training and managing the work load effectively with
available resources

* Attend all client meetings/QBR's as required, to deliver an account of the department
performance

* Establish a personal, confidential and close relationship with customers.

* Establish a good working relationship with internal departments.

* Problem solving by working through issues, offering solutions and implementing long term
plans.

* Real time communication to internal and external customers on a day to day basis.

* Work alongside colleagues and client to develop existing and new business opportunities

* Agreeing of KPI targets and reporting of same to internal and external stakeholders

* Work closely with the Client, Operations, Supply Chain and Customer Service Teams to
deliver first class service to all customers on a continuous basis

* All other duties as required

Key Competencies:

Essential:

* 3 to 5 years'+ experience managing and developing a number of customer accounts at
National Account Level. Exposure to Drinks would be a distinct advantage

* Management of a telesales team would be preferred

* Strong customer relationship management ability.

* Excellent commercial acumen.

* Strong communication skills along with administration/strong report writing experience.

* Strong Computer skills in database systems.

* Experience and understanding of logistics, operations, customer services, key accounts and
project management.

* High attention to detail along with the ability to multi task

* Problem solving skills along with the ability to think outside the box as well as on your
fee in real time.

* Confident dealing with senior level internal and external stakeholders

By applying you will register as a candidate with Adecco. Our Privacy Statement explains how we will use your information.

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