CSR French-German-Dutch

6 days left

Recruiter
Location
Republic of Ireland, Limerick
Salary
£23000.00 - £25000.00 per annum
Posted
03 May 2018
Closes
31 May 2018
Ref
JN -052018-5246
Contact
ciara oconnell
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
You will be joining a technology company which constantly looks at process improvement and to build, shape and deliver excellent customer service through constantly reinventing and innovating the service that we provide

The Customer Service Representative role offers a unique opportunity to take on customer-facing responsibilities that directly impact our success. The role will involve providing first class service to our customers and assisting with key operational tasks. This is a fantastic opportunity to work and learn about live events globally e.g. sports, concerts and theatre.

There are plenty of opportunities for progression through the company - we are more than just a contact centre as there are operational teams across many functions located in Limerick supporting development and career progression for the right candidate. You will be rewarded for hard work and this recognition is based on performance and results.

Key Responsibilities:

*Customer Service - provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
*Ability to liaise with other departments as necessary
*Identify process improvement opportunities and raise through the appropriate forum
*Support customers directly on the ground at major events around the world
*Any other tasks as required

Skills and Attributes:

*Team player
*Takes ownership
*Organized and reliable with attention to detail
*Excellent multi-tasking skills
*Work well under pressure
*Hungry to take on responsibility and a willingness to do adhere to strict deadlines
*Outstanding written and oral communication in English and language applied
*A sense of humour and positive, "make-it-work" attitude
*Must be comfortable with standard MS Office software (Outlook, Word) and quick to understand new software tools
*Fluency in French and English


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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