Customer Service - Multilingual
We are currently looking for innovative and organized individuals with the ability to work through large volumes of core customer support activities, supporting the needs of publishers around the world through our application review and email systems, by interacting on a cross-functional work environment.
* Conduct application reviews.
* Support our publisher base through our email customer service;
* Perform other role-related tasks;
* Lead reviews activities in order to launch proactive initiatives.
* Contact publishers by phone when needed.
* Analyze and improve customer journey/flow.
Our ideal candidate will meet following requirements:
* Written and oral fluency in the language
* Able to work through large volumes of emails and application reviews from our customers within specified time frames
* Creative problem-solving and analytical skills
* Team player
* Internet-savvy individual familiar with social media and web-trends
* Self-directed, motivated and driven performer who has a passion for upholding the Google brand
* BA/BS degree or equivalent a plus
Description of the AdSense Program:
AdSense is a free, simple way for website publishers of all sizes to earn money by displaying targeted Google ads on their websites. Website publishers earn money when users click on ads delivered through the AdSense program. The ads users are presented with are from advertisers participating in AdWords program.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.