German/ French Customer Services Rep

Recruiter
Adecco
Location
Republic of Ireland, Limerick
Salary
£24000.00 - £28000.00 per annum
Posted
31 Jul 2018
Closes
28 Aug 2018
Ref
JN -072018-18216
Contact
sarah mctiernan
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

You will be responsible for:

Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
Focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant teams.
*Compiling, reviewing and actioning reporting suites for our key account customer and business per KPI requirements.
*Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
*Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
*Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
*Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
*Compiling and managing billing activities for all carrier and customer transactions.
*Providing daily/weekly/monthly reporting per required customer & carrier customised reporting requirements.
*Being the voice of the customer.

Job Knowledge Required
*Fluency in oral & written English is essential.
Fluency in French or German is essential
* experience in a high tech customer services and logistics' environment.
*Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
*Responsiveness in dealing with Customer requests.
*Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
*Excellent interpersonal skills.
*Ability to work as part of a team and assist other team members during peak volume periods
*Experience in carrier network management.
*Project Management experience in a high tech customer environment


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

Apply for German/ French Customer Services Rep

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

I agree that the company and its affiliates♦ can use my details to send me information about their services this may be by post, email, SMS, MMS, phone, social media, push notifications in apps and other means. I understand that I may opt out at any time.


You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.


* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.