Dutch Account Support

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin North
Salary
Up to £20985 per annum
Posted
19 Sep 2018
Closes
17 Oct 2018
Ref
JN -092018-26175
Contact
Aisling Maher
Sector
IT
Contract Type
Permanent
Hours
Full Time
As an Account Support Associate, you will be responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop.

Main Responsibilities:

The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
*Delivery of service that meets SLA and delights the customer
*Supporting the achievement of productivity improvements
*Contributing to service transformation and business growth
*Providing back-up support and cover
*Operate and maintain devices
*Ensure quality standards are achieved and customer requirements are met
*Where required replenish consumables and perform key operator maintenance
*Other duties as required


Qualifications and Experience:

*Fluency in English and Dutch
*Experience in customer facing role
*Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
*Good communication skills
Health & safety awareness and compliance


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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