Dutch Account Support

Republic of Ireland, Dublin, Dublin North
£20985 - £21824.40 per annum
31 Oct 2018
28 Nov 2018
JN -092018-26175
Aisling Maher
Customer Service
Contract Type
Full Time
As an Account Support Associate, you will be responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop.

Main Responsibilities:

The Account Support Associate will work as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:
*Delivery of service that meets SLA and delights the customer
*Supporting the achievement of productivity improvements
*Contributing to service transformation and business growth
*Providing back-up support and cover
*Operate and maintain devices
*Ensure quality standards are achieved and customer requirements are met
*Where required replenish consumables and perform key operator maintenance
*Other duties as required

Qualifications and Experience:
*Fluency in English and Dutch
*Experience in customer facing role
*Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
*Good communication skills

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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