Managed Services Engineer, Portlaoise or Dublin South
Location: either Portlaoise or Dublin
Why this role?
Great career perspective
We have some exciting new opportunities for experienced Systems Engineers to join a team who are dynamic and passionate about business technology. Be part of a collaborative environment that adapt quickly and work together to overcome the challenges.
This role offers the successful candidate a fantastic opportunity to gain exposure to the latest cutting edge technologies in a rewarding environment.
You will be wotrking in a client facing environment providing remote support (1st and 2nd levels).
*Investigating, analysing & resolving complex support cases escalations
*Point of Escalation for trouble shooting
*Writing & Maintaining Known Error Database & Knowledge Base
*Assisting with department project initiatives and related reporting and documentation
*Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
*Communications with Team regarding changes, system interruptions, and new tools and documentation resources
*Contributing to Clients corporate knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
*Provisioning of Virtual Resources, Storage Resources, Patch Management, responsible documenting & implementing Change Control Process.
*Maintaining expert-level functional knowledge of our product and service offerings to clients
*Working as part of the Project Delivery Team, consulting, designing, implementing and supporting solutions across all technologies
*Participate in on-call rota.
If this is of interest, please get in touch via email Natalia.Merritt at adecco.ie or call on 00 353 (0) 18526930.
Adecco is acting as an Employment Agency
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.