Customer Excellence Advisor

Republic of Ireland, Cork, Cork City
£19306.20 - £21824.40 per annum + healthcare, bonus
08 Jan 2019
05 Feb 2019
JN -012019-45227
Ailis Dwyer
Customer Service
Contract Type
Full Time
Adecco have an exciting opportunity to join a well-established company in Cork with competitive salaries, bonuses and career progression as a Customer Excellence Representative.

As a Customer Excellence Representative, you will identify and understand customer needs, ensuring a positive outcome first time by delivering a market leading customer excellence.


Identify and understand customer needs in order to provide a consistently high-quality service and effectively cross-sell company products and services to enhance the customer experience and increase their retention
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries to deliver customer value at first point of contact
Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service
˃Deliver customer outcomes that meet company values and commitment to treating customers fairly
Understand and adhere to the company and department standards, policies and procedures

It would be great to see candidates with:

A genuine passion for delivering Service Excellence; focused on delivering internal and external customer satisfaction
Effective customer relationship skills
Ability to communicate with customers via different mediums including exemplary written and verbal communication
Confidence and credibility with the ability to articulate in a clear and concise manner
Remain composed and professional when dealing with challenging customers
Attention to detail and ability to focus on the task at hand without being distracted
Experience in Microsoft Office/CRM

Adecco is an equal opportunities employer

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.