Fwding Operative - European

Republic of Ireland, Dublin, Dublin North
£26860.80 - £31057.80 per annum
13 Jun 2018
11 Jul 2018
JN -062018-12478
Eoin Barber
Contract Type
Full Time
Reporting directly to the European Forwarding Manager, this role will support the operations function and assist with import and export load planning ensuring that all customer freight is planned for delivery on time. The main responsibilities for this role include strong customer service, operating import and export load planning and general admin duties. Duties and Responsibilities

* To support the European Forwarding Team with administration and operational day to day services to our customers

* To assist with the operational day to day delivery needs of our customers in the most cost efficient and effective manner

* To complete the day to day processing of all import and export bookings in line with company policy and procedures

* To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional manner

* To assist with the preparation of paperwork for European shipments

* To liaise with Irish and European network partners to ensure all import and export collections and deliveries are carried out on line with company procedures.

* Responsibility for monitoring that all agents are operating in line with company agreements for service levels and pricing

* Responsibility for ensuring that files are managed accordingly and that billing and costing are input and processed as per company procedures.

* Ensure departmental procedures are kept up to date and complied with at all times

* Ensure Customers agreed SOP's are in place and complied with

* Ensure all suppliers used are approved and in compliance with company policy

* To liaise with sales and finance departments to ensure that any customer issues or complaints are dealt with in a professional and timely manner

* To ensure that any specific pricing and billing are agreed and recorded when required

* To build and maintain excellent relationship management with our customers by advising them at all time as to the status of their orders and delivery of their goods

* Efficiently working in partnership with our suppliers and internal sales teams to assist in pricing for customers

* To complete any reasonable other tasks, duties and projects that may arise

* To promote a safe working environment for all

* To ensure there is full engagement with training and that there is full conformance with training methods as presented

* To support the development & implementation of initiatives that will enhance the overall efficient operation of the European Forwarding team and operations function.


* Educated to degree standard or relevant equivalent industry experience

* Previous experience in the transport industry is essential

* At least 1 -2 years customer service experience


* Ability to demonstrate strong customer service skills

* Excellent phone manner

* Excellent administration skills

* Working knowledge of European geography and transport routes

* Working knowledge of transport legislation and driver requirements

* Strong attention to detail

* Flexible and adaptable to changing circumstances is a must

* Professional and focused approach

* Proactive "Can Do" attitude

* Good Microsoft Office Skills in particular excel

* Continuous strive for excellence through process improvement practices

* Strong logical thinker with excellent planning and organisational skills.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.