German Customer Support

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin North
Salary
Negotiable
Posted
25 Sep 2018
Closes
23 Oct 2018
Ref
JN -092018-27026
Contact
Aisling Maher
Contract Type
Permanent
Hours
Full Time
Technical Support Agent - German

We're looking for technically minded professionals, fluent in English and German, who are positive, friendly and enjoy making customers smile! If this sounds like you, then here is your chance to join an IT orientated support team dedicated to caring for their customers.

Role & Responsibilities:

Provide effective and efficient first-line technical support for basic or routine incoming service inquiries (answer questions, solve problems and perform basic troubleshooting using provided scripting and published materials)
Deliver timely, accurate customer support with a high degree of customer service satisfaction
Document customer interactions with accurate call logging
Deliver technical assistance based on instruction and pre-established guidelines
Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction
Be a central part of identifying improvement opportunities
Successfully complete training activities to maintain technical and product knowledge
Participate in coaching and demonstrate commitment to personal improvement
Prioritize daily tasks, prepare personal schedule and monitor/adjust to complete tasks


Requirements:

Written and oral fluency in English and German
Excellent communication skills: verbal, written, listening, probing & reading
Knowledge of and experience with various PC Operating Systems Knowledge and experience with Microsoft office
Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems
Ability to employ patience and self-control in handling irate customers
Ability to follow proper procedures and work within established guidelines
Analytical problem solving skills; linear and logical troubleshooting skills
Ability to set expectations and deliver information in a positive way
Adapts well to changing circumstances, direction, and strategy
Keen to develop, with an ability to learn quickly and adapt in a high change environment
Keep up to date with relevant industry technology, like to work in an environment where the pace can change but the customers always remain in focus
Be able to work as part of a strong and collaborative team




Adecco Ireland is acting as an Employment Agency in relation to this vacancy.