Customer Service Agent

Republic of Ireland, Dublin, Dublin West
01 Nov 2018
29 Nov 2018
JN -102018-30378
Ian Cleary
Contract Type
Full Time
Reporting to : Team Leader

Department : Operations

Objective of the Role
To respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.


Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00

Main Duties

· To answer incoming motor, property and medical assistance telephone calls.

· To provide the caller with all relevant information and services.

· To dispatch assistance work to the appropriate network contractors or recovery agents.

· To make follow up telephone calls on all property assistance cases to establish customer satisfaction.

· Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.

· To ensure that all client information is simultaneously entered onto the database.

· To handle claims notifications and out of hour customer service calls for Corporate clients and their customers.

· To perform such administrative tasks as appropriate to your files/calls.

· To inform the Supervisor/Manager of any calls that may become problematic.

· To carry out additional duties and ad hoc projects as requested by the Supervisor/Manager.

You will also be responsible for the following;

Health & Safety

· To ensure that your work area is kept safe and tidy at all times.

· To notify your supervisor/Manager of any Health & Safety issues which may cause harm to fellow employees.


· To advise your supervisor of any areas of work which you feel require you receive any additional training.

· Be available for training on new schemes/policy changes and skills as required.

Quality Management System

· To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas

· To work towards achieving 100% on all Key Performance Area targets set for the department.


· To actively participate in and contribute towards the monthly team meetings and one-to-one assessment sessions and the annual appraisals.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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