Customer Service Agent
Objective of the RoleTo respond to all incoming telephone calls in a polite and efficient manner to ensure the highest level of customer service in line with the company standards.
Hours Shifts based on a 35 hour week - between the hours of Monday to Friday 08.00 - 20.00, Saturday 09.00 - 19.00 and Sunday 10.00 - 18.00
Main Duties To answer incoming motor,
property and medical assistance telephone calls. To provide the caller with all relevant information and services. To dispatch assistance work to the appropriate network contractors or recovery agents. To make follow up telephone calls on all property assistance cases to establish customer satisfaction. Make follow up telephone calls to the recovery agents to confirm fault and outcome before closing all motor assistance files.
To ensure that all client information is simultaneously entered onto the database. To handle claims notifications and out of hour customer service calls for Corporate clients and their customers. To perform such administrative tasks as appropriate to your files/calls. To inform the Supervisor/Manager of any calls that may become problematic. To carry out additional duties and ad hoc projects as requested by the supervisor/Manager.
Internal promotion is a key priority for this company Experience required Retail or Hospitality Remuneration/Benefits
Excellent salary 35 hour work week Full training provided 21 days holidays Working with a market leader.
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Adecco Ireland is acting as an Employment Agency in relation to this vacancy.