Help Desk Support Analyst
Purpose of the role:
You will provide 1st and 2nd level support internally (over 1000 employees) for all desktop, hardware and software issues.
*Investigating, analysing & resolving complex support cases escalations
*Point of Escalation for trouble shooting
*Writing & Maintaining Known Error Database & Knowledge Base
*Assisting with department project initiatives and related reporting and documentation
*Contributing to a customer-focused environment that encourages information sharing, team-based resolution activity, with focus on improving customer experience
*Communications with Team regarding changes, system interruptions, and new tools and documentation resources
*Contributing to knowledge by defining best practices, business process flows, trending, forecasting and scenario planning capabilities.
*Participate in on-call rota.
Experience with Windows operating system, VMware server, desktops, server/backup software, data communications and network troubleshooting
Technical abilities with Active Directory and Windows Servers
3rd level IT related Degree or an equivalent.
Active directory, Windows Server environment, network and telecom components
If this is of interest please get in touch via email Natalia.Merritt at adecco.ie or call on 00 353 (0) 18526930.
Adecco is acting as an Employment Agency
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.