Technical Support Contract Dublin 6-12 Months
Technical Support Contract Dublin 6-12 Months. My client a global leader in their respected space is urgent need of a talented and experienced 2nd/3rd line support engineer to join them on a contract basis for 6-12 Months.
My client Local Support team functions are part of a larger UK and Ireland based Technology Services Department which provides workstation IT Implementation and Support Services (Hardware and Software) to my client personnel (and contractors) based in and around the Dublin locations. The team supports 2nd line (break / fix) and 3rd line workstation support. The Team also supports workstation enablement services (lifecycle provision of PC and laptop equipment), printer support (including consumable changes) and equipment moves and changes support, where required.
Candidates will be responsible in responding to first-, second- and third-line enablement related incidents logged via IT Service Desk, client Portal or in person, administering solutions within the agreed SLAs for the local workstation environment. You will ensure effective prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management. You will ensure good working knowledge of internal workstation environment and associated products, including customer eligibility criteria and pricing. You will Perform PC New Joiner builds, Rebuilds and Upgrades (including data backup and restore where required).
Successful candidates will have Microsoft Certified (MCSE, MCP) specialising in Windows Server 2012 and Active Directory.Apple Certified Support Professional (ACSP) or Apple Certified System Administrator (ACSA) advantageous. You will have knowledge of laptop, desktop, smartphones, tablets and printer hardware fundamentals. You will have knowledge of LAN/WAN and networking principles and equipment, IP Telephony (Voice over IP) and server technologies as well as network security fundamentals. You will have an understanding of ITSM Remedy or ServiceNow Support Tool. You will have knowledge of the Information Technology Infrastructure Library (ITIL) version 3. Certification advantageous.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.
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