End User Support Technician
End User Support Technician (EUS)
IT Technician (ITT)
The EUS is responsible to deliver IT services, to support end users and to contribute to IT GITSO projects within the assigned region or, as needed, occasionally in other regions.
The EUS Tech is responsible to:
*Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
*Perform incident resolution or, when needed, escalation to the appropriate group.
*Interact with regional Support teams and GIFS Global International Fulfilment specialist to track and prioritise incidents and tasks in the ticket queues.
*Execute software installation and deployment to computing systems.
*Execute asset change tasks and reflect such changes in appropriate databases.
*Provide IT consultation to the end user.
*Distribute new user IT starter package and provide initial user IT orientation.
*Ensure security and policy compliance while performing technical tasks.
*Participate in regional and cross-regional technical meetings.
*Contribute updates to technical documentation, procedures and process definitions.
*Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
*Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
*Contribute to IT International projects as needed and as coordinated by the assigned project manager.
The EUIS IT Technician reports to the Regional Operations Manager and receives functional guidance from the Technical Leads. The EUIS frequently interacts with end users, GIFS, Technical Leads, IT Int'l Project Managers, ECST focal and external service providers.
Some business travel may be required, as driven by business needs. Special project assignment, back fill requirements or rotations may require short-term assignments to other sites and regions.
Significant flexibility is expected to perform off-hours activities, both on site and remotely.
*Extensive IT technical support skills with superior knowledge of operating systems and software
*Excellent troubleshooting and problem solving skills.
*Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
*Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations.
*Dynamic and proactive attitude, flexibility
*High level of energy, enthusiasm and passion highly desirable.
*Excellent English oral and written communication skills
*Strong sensitivity for cultural differences and significant global acumen.
*At least three years hands-on experience in enterprise IT infrastructure support and service delivery.
*Computing or engineering degree
*Professional technical certifications highly desirable
*Previous experience working in a global IT team highly desirable.
The EUIS is expected to select one or more areas of specialisation. These will be used:
*To tailor the professional development and skills development plans.
*To assign the resolution of particularly complex problems to technicians with the closest areas of specialisation.
*To create succession plans and career growth paths for other specialised technical roles in the IT organisation
The EUIS tech may be assigned Executive Computing Support tasks, as coordinated by the Executive Computing Support focal in the assigned region.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.