1.To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client's facility.
2.To ensure effective communication with client, peers, building tenants and management at all times.
3.Welcome, manage and coordinate visitors to the office - employees from other offices, contractors, and guests. Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
4.Telephone call management
5.Assist local FM with management and coordination of Facilities-related contractors and vendors
6.Book, monitor and prepare meeting facilities and related hospitality requirements
7.Process and invoices, Purchase Orders and Accounts Payable queries
8.Manage the storage and distribution of deliveries, mail, consumables and archiving
9.Assist Real Estate team with coordination of landlord and local government/municipality activities and payments
10.Maintain front-of-house area to a high standard
1.Outgoing, positive and helpful attitude.
2.High level of initiative and a work ethic of continual improvement
3.Able to understand when to work with own initiative and when to take guidance from Facilities Coordinator.
4.Able to appreciate and understand the sensitivities of working as a contractor on a client site.
5.Able to balance and prioritise demands from multiple sources.
6.Able to manage criticism and complaints graciously, working with the client and Central Management Team to rectify any problems.
7.Able to recognise when customer behaviour becomes unacceptable and how to manage such situations.
EXPERIENCE AND QUALIFICATIONS
a.Working in a corporate office environment; commitment to a team culture and a service delivery approach
b.Evidence of excellent customer service delivery
c.Working in a customer/client-facing role
d.Demonstrable experience working in a PO-invoice lifecycle
a.Familiarity with Oracle purchase/finance systems
b.Familiarity with Priority or other Purchase To Payment system
c.Working in a Receptionist or Switchboard role
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.