Training and Documentation Lead Contract Dublin

Republic of Ireland, Dublin
Open and flexible
29 May 2019
26 Jun 2019
Martin Shakouri
HR & Training, IT
Contract Type
Full Time

Training and Documentation Lead Contract Dublin 6 Months. My client a leading name in their global market is in urgent need of talented and experienced Training and Documentation Lead to join them on a contract basis.

You will be reporting to the Project Lead, this position is responsible for the design, development and delivery of training and content for one of our strategic projects which is to transition from an outsourced service desk to an internally provided service desk.

You will liaise between my client outsourced service provider and internal teams such as business application owners, project managers, and IT Operations teams to ensure that all training documentation including knowledge articles is accurate and up to date and produced to high quality standards. You will Ensure that the training programme is aligned with the operational and strategic goals of the Project. Identify, assess and analyse training needs for the new hire on-boarding programme. Effectively coordinate training requirements for the project, including the coordination of the set up and management of training implementation for the new hires.

Successful candidates will have experience in delivering on-boarding training and designing new material ideally for Service Desks or Contact Centres. You will have an ability to interact and communicate effectively with key stakeholders in a confident and professional manner. You will have a genuine interest in training and developing people. Candidates will be able to work at a detailed level whilst being able to extract ideas for communication to management. You will have excellent documentation skills - Expert in Microsoft Office and PowerPoint. It would be seen as a nice to have if you had an ITIL Qualification, Experience with eLearning and Learning Management Systems desirable. Previous experience working with a Service Desk Team also. If this role sounds of interest drop me a CV so that we can speak in more detail.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

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