Customer Query Handler

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin North
Salary
Up to £23503.20 per annum
Posted
06 Jun 2019
Closes
04 Jul 2019
Ref
JN -062019-71896
Contact
Laura Creaby
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Key Responsibilities:

*Log and acknowledge all queries coming into the business
*Constructing accurate, detailing and appropriate response to customer complaints
*Conduct in depth investigations into all aspects of the customer complaint
*Work with deadlines to targets, key performance indicators and adhere fully to business SLA's
*Ensure feedback is provided to the correct departments
*Ensure the customer is kept up to date with the progress of their complaint

Key Requirements

*Excellent Excel and Microsoft Office skills
*Experience working in an office environment
*A background in a query resolution role
*Have superb customer service skills
*SAP is desirable but not essential

This is a contract role based in North County Dublin. Please apply or contact Laura at for immediate consideration.

I look forward to hearing from you!


Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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