CRM Business Analyst Bank Dublin Contract
CRM Business Analyst Bank Dublin Contract 6 months. My client a global firm is in urgent need of a talented and experienced CRM Business Analyst to join them on a contract basis for 6 months with view for extension.
Candidates will work with the business and other stakeholders to assess current capabilities, current pain points & document "as is" environment. You will Co-ordinate & drive workshops across the Group to identify & define requirements & use cases for CRM. You will Map customer journeys to support requirements & prioritisation activities. You will work closely with the CRM lead, define prioritisation framework & ensure all requirements/use cases are prioritised. You will define & gather metrics to support prioritisation & delivery roadmap definition. You will draft implementation roadmap in conjunction with project management, architects & business lead. You will Produce high quality & clear documentation in line with Bank standards.
Successful candidates will have worked in the Banking industry and have CRM (particularly sales and service). You will have experience in mapping customer journeys and organising & driving workshops, meetings across multiple stakeholder groups. You will have Good documentation skills across reqs, use cases, processes, journeys and have Strong Communication & Interpersonal Skills. If this sounds of interest then drop me a CV so that we can speak in more detail.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.