client services rep

Recruiter
Pontoon
Location
Republic of Ireland, Limerick
Salary
Negotiable
Posted
09 Aug 2019
Closes
06 Sep 2019
Ref
19067824
Contact
Arran Sawyer
Function
Financial
Contract Type
Contract
Hours
Full Time

Client Services Representative

Limerick

6 months

My high-profile banking client is currently recruiting for a Client services rep to work in their Transfer Agency team based in Limerick on an initial 6-month contract

ROLE OVERVIEW

You will be joining a team of 9 reporting into a Team Lead - there are two teams within this section. The role is 50% telephone-based queries and 50% email-based queries - there's on average 30 calls per day. The focus is on answering queries on accounts, personal information changes, adding funds to accounts, redeeming money etc. Someone who is interested in customer care with ideally a background within Financial Services but there is a strong training programme, so FS is not essential just fairly beneficial.

ROLE DETAILS:

Reporting to a Team Leader, your main responsibility will be to ensure that investor queries are handled in accordance to our quality and service level standards across calls and emails for all clients.

The Investor Servicing team services numerous fund management companies handling queries covering the full range of shareholder functions including dealing, registration, settlements, distributions, commissions and statements.

PRINCIPAL RESPONSIBILITIES

* Responding to investor queries via phone or email
* Ensure queries are answered in line with department procedures
* Act as a buddy/mentor to new team members when required.
* Ensure your own tasks and responsibilities are completed within the correct time scales
* Attend and participate in team huddles and team meetings.
* Participate in client visit meetings as required
* Fulfil additional, relevant, tasks appropriate to the role and business requirements

TO APPLY - PLEASE REPLY WITH AN UP TO DATE CV

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer.

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