Desktop Support Engineer Contract Dublin

Republic of Ireland, Dublin
£125.91 - £134.30 per day
03 Sep 2019
01 Oct 2019
Martin Shakouri
IT, IT Support
Contract Type
Full Time

Desktop Support Engineer Contract Dublin 6-12 Months. My client a global leader in their respected space is urgent need of a talented and experienced 2nd/3rd line support engineer to join them on a contract basis for 6-12 Months.

My client Local Support team functions are part of a larger UK and Ireland based Technology Services Department which provides workstation IT Implementation and Support Services (Hardware and Software) to my client personnel (and contractors) based in and around the Dublin locations. The team supports 2nd line (break / fix) and 3rd line workstation support. The Team also supports workstation enablement services (lifecycle provision of PC and laptop equipment), printer support (including consumable changes) and equipment moves and changes support, where required.

Candidates will be responsible in responding to first-, second- and third-line enablement related incidents logged via IT Service Desk, client Portal or in person, administering solutions within the agreed SLAs for the local workstation environment. You will ensure effective prioritisation, coordination and resolution of logged incidents within agreed SLA, working as a team but taking a lead to maintain effective incident queue management. You will ensure good working knowledge of internal workstation environment and associated products, including customer eligibility criteria and pricing. You will Perform PC New Joiner builds, Rebuilds and Upgrades (including data backup and restore where required).

Successful candidates will have Microsoft Certified (MCSE, MCP) specialising in Windows Server 2012 and Active Directory.Apple Certified Support Professional (ACSP) or Apple Certified System Administrator (ACSA) advantageous. You will have knowledge of laptop, desktop, smartphones, tablets and printer hardware fundamentals. You will have knowledge of LAN/WAN and networking principles and equipment, IP Telephony (Voice over IP) and server technologies as well as network security fundamentals. You will have an understanding of ITSM Remedy or ServiceNow Support Tool. You will have knowledge of the Information Technology Infrastructure Library (ITIL) version 3. Certification advantageous

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Modis International Ltd UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Modis. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser:

Apply for Desktop Support Engineer Contract Dublin

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

You are about to register with the Adecco Group UK & I as a candidate. During your registration, we will collect and use information about you to make available our services and maintain our relationship with you. Our Privacy Information Statement explains how we collect and use information about you and the rights you have.

Where you choose to give us so called sensitive information* other than where we ask for it, by giving us that information, you agree that we may use it in the way set out in the Privacy Information Statement.

* This is information that gets special protection under our privacy laws. It is information about your race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, genetic or biometric details, sex life and details of any criminal convictions or similar you may be subject to.

♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.