Coordinator - Early Years Dept
Location: Dublin City
Salary: €48,000- €55,000
We are currently recruiting for a Business Process Improvement Officer on behalf of our Client. The purpose of this role is to improve the quality and efficiency of the operation of departments within our Clients Organisation.
Role and Responsibilities
1.Quality and efficiency improvement
-Development and implementation of quality improvement initiatives supporting units to improve the quality of their day to day work
-Manage a programme of procedural change - implementing changes designed to improve other teams' effectiveness and efficiency
-Investigate IT systems' data quality issues and devise non-technical measures or processes (staff input and processing) to improve data quality.
2.Governance and accountability
-Ensure that the Unit contributes to and is compliant with the organisation's corporate governance requirements
-Co-ordinate and develop activities designed to support the unit's data protection responsibilities.
-Develop processes and procedures that improve the unit's ability to respond efficiently to programme audit requirements including documenting relevant procedures.
-Support the identification and mitigation of governance and accountability issues (risk management)
-Ensure that key operational processes and procedures are properly documented
3.Support the development of Early Years Operations' approach to case management
Case management refers to a range of supports that two of our teams provide to childcare organisations - aimed at improving crisis management and provider services' sustainability. The teams' approach to case management draws on relevant information from across all Early Years teams in order to manage risk and provide tailored supports to Childcare Services.
-Support team leaders in establishing an integrated case management model by, for instance, co-ordinating cross-team procedural changes, identifying resource requirements and developing cross team information flows.
-Track and carry out periodic checks to examine the extent to which practice is in line with agreed procedures
-Advise on and support document management requirements
4.Ad hoc supports
-Responding to general requests from Directorate members for support that helps them to deliver on business objectives
-Supporting the development and adoption of a general project management approach within the directorate. Helping to establish good practice in project governance.
-If required, management of staff to support this functional area
1.Professional Service Excellence & Communication Skills
-Takes ownership and responsibility for the customers' needs
-Fully meets and strives to exceed customers' expectations
-Ensures that all customers experience a consistent high level of service and satisfaction
-Creates trust and credibility; displays honesty, integrity and ethical behaviour while engaging with customers and colleagues
-Excellent communication skills that incorporate empathy, listening & understanding, while processing the ability to be confident, calm and assertive in a respectful and clear manner
2.Professional Problem Solving
-Takes ownership and responsibility for resolving issues
-Has experience of delivering a range of logical, coherent solutions
-Has the ability and confidence to explore and define the actual issue
-Considers alternatives and resolves them decisively
-Accountable for actions and demonstrates confidence in decision-making
3.Quality and Efficiency development
-Experience of systematic approaches to the development of quality and efficiency within a team setting e.g. Quality Audit Cycle; TQM; Lean Six Sigma.
Facilitation skills: ability to work with other teams to help them identify their own priorities and then support the implementation of process changes
-Experience in analysis and administration of business processes
-Understanding and experience of the early years and young people sector
-Proficient in MS applications, particularly Word, Excel, Outlook, MS Project and strong experience in programme databases and SharePoint
Experience and proficiency in Customer Relations Management (CRM) systems
Qualifications and Skills:
-Relevant third level qualification (e.g. Certificate, Diploma, Degree), or equivalent is essential
-SharePoint is extensively used within our work. Whilst it is not essential that candidates have significant SharePoint experience, they should be able to demonstrate capacity to administer the system i.e. be proficient in use of ICT packages/systems.
-Understanding of grant funding administration
-Previous experience of working effectively as part of a dynamic team
-Knowledge of workings of the community/voluntary/public sector in particular, the early years and young people sector.
For more information please contact Lisa at
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
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