Customer Service Associates - Flexible 20hours+

Republic of Ireland, Cork
Up to £10.84 per hour
14 Oct 2019
11 Nov 2019
JN -102019-97434
Lisa Cullinane
Customer Service
Contract Type
Full Time
Unable to commit to a full-time role all year round but want to gain valuable experience at a large multi-national organization? Have a passion for helping customers and want to work in an environment with great opportunities for progression? Then keep reading because we have the role for you!
At Adecco, we are looking for candidates with great communication skills, a passion for customer service and self-development to join our team at Amazon, based at their state of the art multi-channel offices at Cork Airport Business Park.
This is a great opportunity to work for a large global company where you will benefit from excellent training, potential future career prospects and take part in fun activities on site during Amazon's busiest period - you can't underestimate the social aspect!
You will receive 6 weeks of training, which will allow you to meet your new team and learn together how to offer the best customer service experience to Amazon's customers. Please note that no holidays can be taken during the training period
As a Part Time Flex Customer Service Associate, you will:
Work 40 hours per week for your initial 6 weeks. After this, you will switch to the part-time model of 20 hours per week *
Work a flexible shift pattern based on a minimum of 20 hours as a standard working week
Have the ability to flex your schedule to meet the needs of Amazon's customers
If contacts are busier than planned and overtime is available, you can work additional hours
If it's a quieter period and want additional time off, you can reduce your hours
Evenings and weekends are critical times for Amazon so if you have a preference for those types of shifts, or for working split shifts we can accommodate that!
Work additional hours in July and during the Christmas period of late November to late December; you will commit to working 40 hours per week during these times**

*Part time (20hr) schedules will have shifts typically between 6am to 12pm and 5pm to 10pm Monday to Friday and anytime within 6am to 10pm at weekends

**During peak periods 40hr schedules will include shifts within the hours of 6am -10pm Sunday to Saturday

To be a successful Customer Service Associate at Amazon, you'll need to have the following skills and attributes:
Fluent English with excellent communication skills, both written and verbal
Excellent typing and phone skills
Ability to navigate the Internet, multiple browsers, email, and Instant Messenger tools
High flexibility during Amazon's busiest periods
Ability to empathize with and prioritize customer needs
Exude patience and ownership with each customer
Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
Ability to deal with ambiguity and make sound judgements on behalf of Amazons customers
These are some of the things that help make Amazon a great place to work:
Comprehensive classroom training and mentor support during your initial weeks in the role
Free onsite car parking
Direct Bus Eireann link from Cork city center
Subsidised canteen including Starbucks
Lots of fun activities onsite, including competitions with prizes, Hallowe'en party, nights out Christmas events, company events and lots more!
Potential to move to a permanent part time flex Amazon contract in early 2020
If you become permanent you can develop your career in Amazon taking on roles such as team manager, project manager, content designer etc within Amazon
Immediate access to the Amazon Career Skills program which runs various classes each quarter
Please note that, in order to meet our customer requirements, you must be willing to work over Christmas, at weekends and public holidays (this may be inclusive of Christmas day, Boxing day and New Years day) and annual leave may not be taken in November and December, unless there are exception circumstances. In addition, you must be able to commit to full attendance during a 6 week training period (no holidays can be taken over the initial 6 weeks).
If this flexible, part time role sounds like it's for you, apply today to start the application process!
You will need to complete an online assessment which takes 35-45mins and must be done on a laptop or desktop (not a mobile or tablet).
If successful we will contact you re next steps!

Adecco Ireland is acting as an Employment Business in relation to this vacancy.

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