Customer Service Advisor
In this role you will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and deliveries are resolved per agreed SLA's.
logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict guidelines.
Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant teams and tracked through to resolution.
Collecting,reviewing and analysing reports for our key account customer per KPI requirements.
Raising customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
Managing all billing activities for all carrier and customer transactions.
Providing customised and detailed daily/weekly/monthly reports required by all parties.
Fluency in oral & written English is essential.
Experience in a high tech customer services or logistics's environment.
Excellent data skills with proficiency in Microsoft excel with proven reporting & presentation skills.
Excellent attention to detail and problem solving skills.
Assertive and confident communicator with proven ability to build customer relationships.
Flexible and adaptable working approach to work.
Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
Qualification in logistics/supply chain or business discipline desirable.
Knowledge of AIR FREIGHT is an advantage but not essential.
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.
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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.