Customer Service Advisor

Republic of Ireland, Limerick
€24000.00 - €32000.00 per annum
04 Nov 2019
02 Dec 2019
JN -072018-16093
Aisling McKenna
Contract Type
Full Time
As a Customer Services Representative you will work as part of a small customer services team, where you will liaise with management and both internal and external support teams - along with key account customer staff and our 3RD party carriers in managing day to day customer support activities while maintaining the highest level of customer satisfaction.

In this role you will provide customer support ensuring all process, system, carrier and other issues impacting customer shipments and deliveries are resolved per agreed SLA's.

Main Duties:

logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict guidelines.
Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant teams and tracked through to resolution.
Collecting,reviewing and analysing reports for our key account customer per KPI requirements.
Raising customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
Managing all billing activities for all carrier and customer transactions.
Providing customised and detailed daily/weekly/monthly reports required by all parties.


Fluency in oral & written English is essential.
Experience in a high tech customer services or logistics's environment.
Excellent data skills with proficiency in Microsoft excel with proven reporting & presentation skills.
Excellent attention to detail and problem solving skills.
Assertive and confident communicator with proven ability to build customer relationships.
Flexible and adaptable working approach to work.
Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
Qualification in logistics/supply chain or business discipline desirable.
Knowledge of AIR FREIGHT is an advantage but not essential.

Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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