Broadband Support Analyst, Dublin South

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin South
Salary
€20000 - €25000 per annum
Posted
21 Aug 2020
Closes
18 Sep 2020
Ref
JN -062020-131711
Contact
Natalia Merritt
Sector
IT
Function
IT
Contract Type
Permanent
Hours
Full Time
We have a great opportunity to join a successful growing team in Dublin South West working in a great environment for an experienced Broadband Telecoms Analyst for external users to support telecoms products.

Purpose of the role:
The ideal candidate will have excellent troubleshooting and problem solving skills and experience in helpdesk technical and broadband support for customers (business and residential). You will be working in a friendly environment. Team size is 10 people.

Salary: 23-25k per year

Shifts:
Monday to Friday on rotation basis: 8 - 16.30; 9 - 17.30; 11 am - 8 pm. You will know 2 weeks in advance about your shift work. There will be work on Saturday - once per month.

Responsibilities:
· Support online, via phone and chat
· Contribute to monthly reports on IT service statistics;
· Ensure compliance with company policies and procedures.

Skills required:
*IT support in a customer focused environment with some experience in telecoms - at least 6 months
*Experience with telecommunications products and environment
*Experience with broadband, ability to identify connectivity / speed issues
*Technical abilities
*Strong problem solving skills
*Excellent communications skills
*3rd level IT related Degree or an equivalent.

If this is of interest please get in touch via email Natalia.Merritt at adecco.ie.

Please note, we do not provide a visa sponsorship.

Adecco is acting as an Employment Agency.





Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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