Level 2 Helpdesk Engineer role, Galway
This is a 12 months renewable fixed term contract: salary is 32000 plus benefits
Purpose of the role:
*Address incidents and problems escalated from 1st level support
*Investigation of technical issues such as:
oMicrosoft Dynamics CRM 2011, SQL Server related database incidents and problems
oMicrosoft Windows incidents and problems, both server and client OS
oWAN/LAN connectivity issues
oCustomer Equipment and software issues
oOverall security incidents and problems
oReplication of reported issues
*Management of users on AD, Phone Systems and Microsoft applications.
*Dealing with IT issues both Locally and remotely across multiple contracts.
*Reporting to Team Lead on progress of various tasks.
*2-year experience in IT related industry.
*Strong networking knowledge, good understanding of switches/routers/cabling
*Strong Analytical and problem-solving abilities
*Fluency in both written and spoken English.
*Strong knowledge of Windows operating systems, Windows 10, Server 2008, 2012 and 2016
*Microsoft, or another technical certification a plus.
*Degree or equivalent in Computer Science, Engineering or related discipline
*Strong analytical skills and problem-solving ability to work independently and as a team player.
*Organizational, interpersonal and strong verbal/written communication skills are critical.
If this is of interest please get in touch via email Natalia.Merritt at adecco.ie. If you are interested in other roles or career change please do not hesitate to contact me too.
Adecco is acting as an Employment Agency
Adecco Ireland is acting as an Employment Agency in relation to this vacancy.