Head of Membership & Operations

5 days left

02 Oct 2020
30 Oct 2020
JN -102020-146998
Katy Crothall
Contract Type
Full Time
Job Level
Retirement communities provide a benefit to our public services, free up housing for all generations, and make a huge contribution to our health and social care economy. And residents love them, as evidenced by satisfaction surveys. If that's not something worth getting involved in, what is?!
In this role, you will be making a difference today. But the real impact of your work will be measured by whether the retirement community sector will have reached its potential in 10, 20 and even 50 years' time - currently, we are busy laying the foundations to redefine the future of housing, care, and support for our ageing population.

ARCO is looking for an experienced candidate who shares this vision and has a strong operational and customer focused approach. In this role you will manage the fundamental operations of the business, ensuring that ARCO runs day to day whilst delivering member and affiliate functions. You will need to be a people person as you will need to maintain and build relationships with people from a wide range of organisations, as well as overseeing ARCO's internal functions. You will also oversee ARCO's internal and external events programme (including our Summits and Conference), working closely with the Programme and Events Manager.

As Head of Membership and Operations you will be a member of ARCO's Executive Management team. It can be challenging to respond to developments while keeping up with our planned work. That's why you'll be highly organised, a problem-solver, a self-starter and definitely a finisher, keeping yourself and ARCO's operations on track. You will lead this area of our organisation and be able to make a real mark on the future of this sector. But you won't be on your own - you will work closely with ARCO's Executive Director, Programme and Events Manager, Finance and Business Manager, and the rest of the Executive Team, our Chair and Vice- Chair and various colleagues within our member organisations, as well as external consultants.
Whilst based in Tooting, currently, due to the Covid-19 pandemic, the majority of the ARCO team are working from home and staying connected digitally with our members and other stakeholders. You will be expected to visit members as and when the pandemic allows, so some travel is to be expected in this role.

Salary: £63k-£75k per annum (depending on experience). We are an equal opportunities employer and we welcome applications from candidates seeking part time work, though this is a substantial post and whilst flexible part time working is actively encouraged there will be a minimum time that the post requires. The salary will be pro rated if part time
Hours per week: 37.5 (if full time)
Essential skills
Educated to undergraduate degree level (or equivalent work experience)

Willingness to undertake training and continuing professional development

Experience working in a senior operational and/or membership-liaison role
Experience organising events -desirable not essential
Experience in health, social care, and/or housing - desirable not essential
Experience managing organisational budgets and budget planning
Experience in project and process management
Experience in fundraising and/or sponsorship- desirable not essential

Please send your CV and supporting statement (max 2 pages) to our recruitment partner Badenoch + Clark to ARCO@badenochandclark.com by midnight on the 23rd October if you are interested in this role.

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy

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