Customer Success Executive (30k-35k)

Recruiter
Adecco
Location
Republic of Ireland, Dublin, Dublin City Centre
Salary
€24000 - €35000 per annum + Bonus
Posted
09 Oct 2020
Closes
06 Nov 2020
Ref
JN -102020-148330
Contact
Ian Cleary
Contract Type
Permanent
Hours
Full Time
My client is a market leader in Quality Monitoring and has a cloud based tool which business use to support their needs.


My client is looking for a energetic customer success executive to join their team.


Location: Dublin City Centre / WFH


Key Tasks

Build and manage successful client relationships. Serve as the primary point of contact for a portfolio of clients.
Onboard new clients, and deliver on-going product training/refresh sessions to ensure our clients are getting maximum value from the platform.
Creation of client education material and online Knowledge Base area for customers to self-educate.
Manage ad-hoc projects to innovate on current processes and add value to the business.
Monitor usage trends, spot opportunities and identify and mitigate risk of churn
Promoting additional modules or elements to existing customers, in order to maximise the revenue potential.
Keeping up to date with new products and services within company

Experience Required

2-3 years' experience working in a customer support or customer success role,
Experience building and managing customer relationships.

Package

Attractive salary and commission system for achieving specified targets.
City Centre working environment
Access to online GP service
Progression/Career Path

If you would like to be considered for this role please contact:




Adecco Ireland is acting as an Employment Agency in relation to this vacancy.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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