Service Design and Transition Function Lead

18 Oct 2020
10 Nov 2020
Zoe Gilbert
Contract Type
Full Time


Service Design & Transition Function Lead

Location - Telford - Remote start

Jon Type - Full Time / Permanent

An overview of the role

With a collaborative ethos with SD&T teams, and other EM stakeholders across the Market Unit and the wider UK organisation, you'll to provide a consistent approach to the SD&T delivery and service establishment. The SD&T Functional Lead will establish new service offerings, provide best practice guidance to the SD&T Community and will work closely with key stakeholders.

The work

You will be responsible for defining the SD &T product. You will lead the team and the SD&T community. You will be the owner of best practice and associated work processes and instructions. You will manage the teams work allocation including identification of pipeline for the function , ensuring sufficient capacity against different work-types (non-chargeable/chargeable/assignments). You will engage with major programmes, Client Focussed Groups (CFGs) and delivery teams to identify their needs to deliver the best engagement models. You will also act as a point of escalation and management for SD&T issues from internal and customer stakeholders.

Why this role?

In this role you will have the autonomy to define, own and deliver a plan to reinvigorate the function including training and competency roadmaps for the SD&T function. You'll also lead on the formal creation of new offerings such as Migration Partners.

Why you?

Successful applicants will require good influencing and communication (written and verbal) skills and be able to demonstrate strong leadership qualities. They must have excellent client relationship skills and strong management capabilities. They will also require a good financial acumen, and the ability to work with an extended group of stakeholders. Desirable skills include:

· ITIL Service Management

· A good understanding of Cloud, Digital and Data processes / technologies

· Knowledge of project / delivery management.

· Proven team leading/management experience

Why us?

Work Life Harmony

We understand that everyone has varied lives and we want you to have a great work-life balance. So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.

Corporate Social Responsibility

We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious

about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for an 8th year. When you join Capgemini, you'll join a team that does the right thing.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

APPLY NOW for your chance to be considered for this role. A member of our friendly recruitment team will be in touch if you have been successfully shortlisted.

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