Developer (Feedback Analysis Tool)
You will deliver a tool that allows the Department to automate text analysis of user feedback collected via customer surveys. Currently there are a number a survey's live across multiple service lines, and across different channels; webchat, digital, CTSC telephone. When completing surveys users are asked to provide free-text comments in addition to 'closed' questions within the survey. Analysis of this free-text therefore provides a rich source of insight into understanding users' experience of our services and what is driving these views, helping us to better target areas for service improvement and better design solutions.
*build and deliver a fully functioning tool in R code or Python, as per description outlined above; that will prepare the free text for analysis using standard NLP techniques (e.g. stop-word removal, spelling correction, stemming/lemmatisation, tokenisation, word embedding)
*Use Machine Learning methods to automatically categorise large volumes of free text when supplied examples of hand labelled free text of the main topic (or topics) and the sentiment.
*Provide necessary documentation detailing methodology used and operator guidance
*Train staff in operation of the tool to a sufficient level that no additional on-going support is required
*Extensive knowledge and experience of NLP text preparation methods
*A wide variety of text classification Machine Learning methods and their strengths and weaknesses, and ideally sentiment and topic analysis experience.
*Demonstrate experience developing NLP methods and tools using R that have been used in real-world business contexts
Please apply should you meet the above criteria
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy