Developer (Feedback Analysis Tool)

£450 - £500 per day
14 Jan 2021
16 Jan 2021
JN -012021-162010
James Le Tissier
Contract Type
Full Time
Developer (Feedback Analysis Tool) required to work with a Government Department. This is an initial contract to 31st March 2021. £500 per day, Inside IR35, remote working.

You will deliver a tool that allows the Department to automate text analysis of user feedback collected via customer surveys. Currently there are a number a survey's live across multiple service lines, and across different channels; webchat, digital, CTSC telephone. When completing surveys users are asked to provide free-text comments in addition to 'closed' questions within the survey. Analysis of this free-text therefore provides a rich source of insight into understanding users' experience of our services and what is driving these views, helping us to better target areas for service improvement and better design solutions.

You will:
*build and deliver a fully functioning tool in R code or Python, as per description outlined above; that will prepare the free text for analysis using standard NLP techniques (e.g. stop-word removal, spelling correction, stemming/lemmatisation, tokenisation, word embedding)
*Use Machine Learning methods to automatically categorise large volumes of free text when supplied examples of hand labelled free text of the main topic (or topics) and the sentiment.
*Provide necessary documentation detailing methodology used and operator guidance
*Train staff in operation of the tool to a sufficient level that no additional on-going support is required

Experience Required:
*Extensive knowledge and experience of NLP text preparation methods
*A wide variety of text classification Machine Learning methods and their strengths and weaknesses, and ideally sentiment and topic analysis experience.
*Demonstrate experience developing NLP methods and tools using R that have been used in real-world business contexts

Please apply should you meet the above criteria

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