Customer Service Agent - Dublin 12
Temporary Contract - Full-time
We are currently recruiting on behalf of our client for a Customer Service Agent to work on an ongoing temporary contract. This is a great opportunity for someone to become part of a successful customer service team.
*Provide excellent customer service experience to all customers
*Answering incoming calls and live chat
*Processing customer orders by phone, fax and e-mail
*Deal with any customer enquiries and complaints
*Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures
*Processing Blocked orders
*Add contacts onto SAP
*Contact customers about delivery date changes
*Track orders and provide POD's for customers
*Issue credit and debit notes as directed
*Raise free of charge orders where directed
*Create price confirmations when requested by the customer
*Filing and general office duties
*Attend and contribute to team and company meetings
*Provide cover for the Trade Counter department if and when required
*Keep our service promise, demonstrating a positive and helpful approach to customers at all times
Skills & Experience;
*Attention to detail and ability to multitask.
*Ability to work on own initiative and be dynamic.
*Experience dealing with customers either face-to-face or over the phone
*The ability to adapt to the changing environment within the department
*Critical thinking when dealing with customer enquiries and issues
*Experience in using Microsoft applications
If you are interested in this role, have the relevant skills, experience and available to start straight away apply today for immediate consideration.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.