WebSphere Technical Support Engineer

7 days left

Recruiter
Spring
Location
Republic of Ireland, Dublin, Dublin North
Salary
€50000 - €51000 per annum
Posted
20 Apr 2021
Closes
18 May 2021
Ref
RSKNWEB
Contact
Russell Kennedy
Sector
IT
Function
IT
Contract Type
Permanent
Hours
Full Time
Fantastic opportunity for a Technical Support Engineer with a minimum of 2 years experience to join a global team supporting a product which plays a critical part of the daily business of a range of customers.

Offering excellent progression and training, this is definitely a career defining move for the right person.

Role Summary:

You will be responsible for diagnosing and troubleshooting software problems with IBM WebSphere Application Server running on the z/OS operating system.

Responsibilities:

Working with System Administrators and Developers for the world's leading companies in industries including banking, commerce, insurance, social media, transportation, and government.

Providing remote technical support assistance to clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, by interpreting product traces and logs, and analyzing z/OS system dumps, to solve complex technical problems.

Communicate action plans to clients to ensure that they are satisfied with steps towards resolution or the problem's root cause.

Skills & Experience:

Experience in problem analysis by recreating problems and/or utilizing system dumps and traces
Knowledge in z/OS diagnosis and debugging
Knowledge in Java z/OS diagnosis and debugging technologies
Experience in Application and Web Server administration and implementation (including related technologies, e.g.: XML, Connectors, EJB, JSP, Servlets, Security, and Web services)
Experience in customer support processes

How to apply:

Send your CV via the link in this advert or call Russell Kennedy directly. All contact details can be found on my LinkedIn page.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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♦ The business of the Adecco Group UK & Ireland is transacted via a number of differently branded trading entities, as follows: Adecco UK Limited, Adia Technology Limited, Modis International Limited, Badenoch and Clark Limited, Ajilon (UK) Limited, Office Angels Limited, Penna plc, Pontoon Europe Limited, Roevin Management Services Limited, Spring Technology Staffing Services Limited.

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